1. Access the Support page
   If you encounter a difficulty or have a specific request, contact our services via the ticket tool.
   To do this, go to the Support page by clicking on the link at the bottom right of any page.
2. Create a new ticket
   Click on the New ticket button, then fill in the required fields: indicate the subject of your request and write a detailed message.
3. Follow-up and processing
   Once your ticket is created, it will be handled quickly by our team.
   You can check the status of your tickets at any time: new, being processed, or closed.
4. Exchange with support
   Each ticket results in a discussion with our support team.
   It is our team that updates the status of your ticket: you don't have to do anything, we take care of everything.

1. Why create a company account?
   By creating a company account, you can group license purchases for your employees.
   This gives you a clearer view and simplified management of your purchases with Square Project.
   You also benefit from consolidated billing: all your purchases are grouped into a single monthly invoice, a real time saver for your accounting.
2. Start creating your account
   On the login page, click on the Create an account link to open the registration form.
3. Select 'Create a company account'
   Click on Create a company account then fill in the required fields.
4. Fill in the form
   
   • Enter the exact company name of your business, as declared to the authorities.
   • Enter your Company identification number.
   • Provide your company's email address, phone number, and head office address.
   • Choose a secure password.
5. Accept the terms and conditions
   You can read our terms and conditions by clicking on the appropriate link, then check the box to accept them.
6. Validate account creation
   Click on the Create my account button.
7. Activate your account
   A validation link will be sent to you by email as soon as possible. It will allow you to activate your company account on Square Project.

1. Access your information page
   Click the button at the top right of your screen, then on My account.
2. View your information
   All your information is displayed in the left column of this page.
3. Edit your information
   Click the Edit button, fill in or update the desired fields, then click Save changes. The changes are applied immediately.
4. Request a new password
   Click the appropriate button. An email will be sent to you to initialize your password, if you confirm this action.
5. View your subscription and invoices
   On the right side of the page, find your current subscription. Below, the list of your invoices: click on Actions to view each invoice.
   You will be redirected to Stripe, where you can download your invoice and the corresponding receipt.

1. Access your subscription status
   Click the appropriate button in the bar at the top of your screen.
2. View your licenses
   On this page, you can see the number of licenses available or already assigned.
3. Manage your subscription
   Just below, check the status of your subscription: you can cancel or modify it as needed.
4. Invoices and payments
   Find the list of your invoices: you can view, pay, and download them.
5. License distribution
   At the bottom of the page, manage the distribution of your active licenses among your collaborators.
6. Update your subscription
   If you don't have enough licenses, or if you have too many, you can adjust the desired quantity and update your subscription.
7. Modification procedure
   To subscribe or change the number of licenses, adjust the quantity, check the acceptance box for the terms, then click Update my subscription to validate.
8. License usage
   Licenses purchased by companies are intended to be distributed to user accounts, allowing them to use the platform.

1. Access the Support page
   If you encounter a difficulty or have a specific request, contact our services via the ticket tool.
   To do this, go to the Support page by clicking on the link at the bottom right of any page.
2. Create a new ticket
   Click on the New ticket button, then fill in the required fields: indicate the subject of your request and write a detailed message.
3. Follow-up and processing
   Once your ticket is created, it will be handled quickly by our team.
   You can check the status of your tickets at any time: new, being processed, or closed.
4. Exchange with support
   Each ticket results in a discussion with our support team.
   It is our team that updates the status of your ticket: you don't have to do anything, we take care of everything.

1. Access the login page
   From the login page, click on the 'Create an account' button.
2. Select 'Personal account'
   Click on 'Create a personal account' to access the registration form.
3. Fill in the form
   Enter the requested information:
   
   • Your last name
   • Your first name
   • Your email address
   • Your phone number
   • Your address
   • A secure password (at least 8 characters)
4. Accept the terms and conditions
   Read the terms and conditions by clicking on the provided link, then check the box 'I acknowledge having read and accepted the terms and conditions.'
5. Finalize your registration
   Click on 'Create an account' to complete the registration.
6. Activate your account
   A confirmation email will be sent to you. Click on the link it contains to activate your user account.
7. Log in
   You can now log in and start using the Square Project platform.

1. Access your information
   Click on your avatar at the top right of the screen, then on the 'My account' button.
2. View your personal information
   All your information is displayed on the left side of the page.
3. Edit your information
   Click on the 'Edit' button. Changes will be applied as soon as you click 'Save changes.'
4. Request a new password
   An email will be sent to you to initialize your password, if you confirm this action.
5. Change your avatar
   Click on your avatar at the top of the card, select a file on your computer, redefine the area to display, then confirm your selection.
6. View your subscription and licenses
   On the right side of the page, check the status of your current subscription and the number of licenses you have.
7. View and download your invoices
   Find the list of your invoices, which you can view and download by clicking on the 'Action' icon.
8. View your issued licenses
   Check the licenses issued by companies: active, revoked, or pending.
9. Manage your notification preferences
   On the left, you will also find your notification preferences.

1. Access your subscription information
   Click on the appropriate button in the top bar of your space.
2. Non-profit licenses
   If you are affiliated with an association eligible for our non-profit license program, thanks to your domain name, a non-profit license will be automatically assigned to you.
3. Your subscription status
   Otherwise, you can check the status of your subscription. This includes:
   • The number of personal licenses you have subscribed to with Square Project
   • The number of licenses that have been assigned to you by third parties, especially by companies
4. Access to environments
   This total number of licenses defines the environments you have access to. You can therefore see:
   • The number of accesses you are currently using
   • The total number available
5. Update subscription
   To update your subscription, click on the <em>Update subscription</em> button.
6. License management
   On this page, you can check:
   • The number of licenses you own
   • How licenses work on Square Project
   You can adjust the desired quantity by selecting the new value.
7. Validate changes
   
   • Read our terms and conditions by clicking on the provided links
   • Check the box 'I acknowledge having read and accepted the terms and conditions'
   • Click on Update my subscription to validate
   The subscribed licenses will be active immediately.

1. Access environment creation
   From your dashboard, click on the Add environment button.
2. Enter information
   Enter the name of your environment and a short description (255 characters max).
3. Become administrator
   When you create an environment, you automatically become its administrator and have all rights.
4. Add administrators and members
   Later, you can designate other administrators and invite additional members to join this environment.
5. Leave an environment
   A creator can leave an environment provided there is at least one other administrator.
6. Environment independence
   Environments are not the property of their creator or main administrator. They are designed to be totally independent once created, and can continue to operate without their original creator.

1. Receive an invitation
   The only way to join an existing environment is to receive an invitation from an authorized person.
2. Check your invitations
   Click on your avatar at the top right of the screen, then select the Pending requests button.
3. Manage your invitations
   On this page, you will find all the invitations you can accept or decline.
4. Accept an invitation
   Once you accept an invitation, access to the relevant environment is immediately activated.

1. Access your environment
   From your dashboard, access your environment either by clicking on the tiles on the screen, or by selecting its name from the dropdown list at the top left.
2. Open settings
   Once in the environment, click the Configure environment button in the Settings menu.
3. Edit information
   From this page, you can:
   • edit the environment name,
   • adjust the short description,
   • and write a full description using our rich text editor.
4. Save your changes
   To validate your changes, click on Save changes.
5. Delete environment
   You can also delete the environment.
   Warning: This action has important consequences:
   – All files in your projects will be immediately deleted from our servers.
   – The environment will become inaccessible for 30 days.
   – In case of accidental deletion, you can reactivate it by making a request to support.
   – After this 30-day period, the environment will be permanently deleted, with no possibility of recovery.

1. Manage project types
   By clicking the Project type button in the Settings menu, you access the project types management area.
2. Classify and organize your projects
   Types allow you to efficiently classify and organize the projects you will create.
3. Add a type
   Enter its name in the designated field, choose a representative color, then click Add type.
   The type will be immediately added to the list of existing types.
4. Edit or delete a type
   You can edit a type at any time by clicking the Pencil icon (to change its name or color).
   A type can also be deleted, provided it contains no projects.
5. Use types when creating and filtering
   When creating a new project, you can select the type it belongs to.
   In your project list, you can then enable or disable filters by clicking on the type tiles. This allows you to display only the projects associated with the selected types.

1. support.documentation.manageMembersSteps.accessMembersManagement
   support.documentation.manageMembersSteps.accessMembersManagementDescription
2. support.documentation.manageMembersSteps.viewMembersList
   support.documentation.manageMembersSteps.viewMembersListDescription
3. support.documentation.manageMembersSteps.addMember
   support.documentation.manageMembersSteps.addMemberDescription
4. support.documentation.manageMembersSteps.assignAccessRights
   support.documentation.manageMembersSteps.assignAccessRightsDescription
5. support.documentation.manageMembersSteps.sendInvitation
   support.documentation.manageMembersSteps.sendInvitationDescription
6. support.documentation.manageMembersSteps.modifyRightsOrPresence
   support.documentation.manageMembersSteps.modifyRightsOrPresenceDescription
7. support.documentation.manageMembersSteps.leaveEnvironment
   support.documentation.manageMembersSteps.leaveEnvironmentDescription

1. support.documentation.createProjectSteps.addProject
   support.documentation.createProjectSteps.addProjectDescription
2. support.documentation.createProjectSteps.enterMainInformation
   support.documentation.createProjectSteps.enterMainInformationDescription
3. support.documentation.createProjectSteps.selectTypeAndParticipants
   support.documentation.createProjectSteps.selectTypeAndParticipantsDescription
4. support.documentation.createProjectSteps.useTemplate
   support.documentation.createProjectSteps.useTemplateDescription
5. support.documentation.createProjectSteps.configureProject
   support.documentation.createProjectSteps.configureProjectDescription
6. support.documentation.createProjectSteps.validateSettings
   support.documentation.createProjectSteps.validateSettingsDescription
7. support.documentation.createProjectSteps.manageProjectStatuses
   support.documentation.createProjectSteps.manageProjectStatusesDescription
8. support.documentation.createProjectSteps.assignRightsToParticipants
   support.documentation.createProjectSteps.assignRightsToParticipantsDescription
9. support.documentation.createProjectSteps.finalizeCreation
   support.documentation.createProjectSteps.finalizeCreationDescription

1. support.documentation.importProjectSteps.importFromExternalPlatforms
   support.documentation.importProjectSteps.importFromExternalPlatformsDescription
2. support.documentation.importProjectSteps.startImport
   support.documentation.importProjectSteps.startImportDescription
3. support.documentation.importProjectSteps.prepareImport
   support.documentation.importProjectSteps.prepareImportDescription
4. support.documentation.importProjectSteps.selectExternalPlatform
   support.documentation.importProjectSteps.selectExternalPlatformDescription
5. support.documentation.importProjectSteps.importFromMonday
   
   • support.documentation.importProjectSteps.importFromMondayStep1
   • support.documentation.importProjectSteps.importFromMondayStep2
   • support.documentation.importProjectSteps.importFromMondayStep3
   • support.documentation.importProjectSteps.importFromMondayStep4
6. support.documentation.importProjectSteps.finalizeImport
   support.documentation.importProjectSteps.finalizeImportDescription

1. support.documentation.projectFunctionningSteps.accessGeneralInformation
   support.documentation.projectFunctionningSteps.accessGeneralInformationDescription
2. support.documentation.projectFunctionningSteps.modifyProjectSettings
   support.documentation.projectFunctionningSteps.modifyProjectSettingsDescription
3. support.documentation.projectFunctionningSteps.organizeWithCategories
   support.documentation.projectFunctionningSteps.organizeWithCategoriesDescription
4. support.documentation.projectFunctionningSteps.createAndManageTasks
   support.documentation.projectFunctionningSteps.createAndManageTasksDescription
5. support.documentation.projectFunctionningSteps.trackProgressAndCollaborate
   support.documentation.projectFunctionningSteps.trackProgressAndCollaborateDescription

1. support.documentation.projectFunctionningSteps.addAndModifyTasks
   support.documentation.projectFunctionningSteps.addAndModifyTasksDescription
2. support.documentation.projectFunctionningSteps.manageTaskOptions
   support.documentation.projectFunctionningSteps.manageTaskOptionsDescription
3. support.documentation.projectFunctionningSteps.accessTaskDetails
   support.documentation.projectFunctionningSteps.accessTaskDetailsDescription
4. support.documentation.projectFunctionningSteps.useWorkViews
   support.documentation.projectFunctionningSteps.useWorkViewsDescription
5. support.documentation.projectFunctionningSteps.analyzeIndicators
   support.documentation.projectFunctionningSteps.analyzeIndicatorsDescription

1. support.documentation.projectSessionsSteps.activateAndUseSessions
   support.documentation.projectSessionsSteps.activateAndUseSessionsDescription
2. support.documentation.projectSessionsSteps.viewSessionCalendar
   support.documentation.projectSessionsSteps.viewSessionCalendarDescription
3. support.documentation.projectSessionsSteps.accessSessionsFromCategory
   support.documentation.projectSessionsSteps.accessSessionsFromCategoryDescription
4. support.documentation.projectSessionsSteps.billingRatio
   support.documentation.projectSessionsSteps.billingRatioDescription
5. support.documentation.projectSessionsSteps.globalSessionCalendar
   support.documentation.projectSessionsSteps.globalSessionCalendarDescription

1. support.documentation.projectGanttSteps.accessGanttChart
   support.documentation.projectGanttSteps.accessGanttChartDescription
2. support.documentation.projectGanttSteps.customizeDisplay
   support.documentation.projectGanttSteps.customizeDisplayDescription
3. support.documentation.projectGanttSteps.addAndScheduleTasks
   support.documentation.projectGanttSteps.addAndScheduleTasksDescription
4. support.documentation.projectGanttSteps.modifyAndOrganizeTasks
   support.documentation.projectGanttSteps.modifyAndOrganizeTasksDescription

1. support.documentation.projectGanttSteps.taskDependencyLinks
   support.documentation.projectGanttSteps.taskDependencyLinksDescription
2. support.documentation.projectGanttSteps.projectStartDate
   support.documentation.projectGanttSteps.projectStartDateDescription
3. support.documentation.projectGanttSteps.manageHoursAndDurations
   support.documentation.projectGanttSteps.manageHoursAndDurationsDescription

1. support.documentation.projectGanttSteps.filterByMember
   support.documentation.projectGanttSteps.filterByMemberDescription
2. support.documentation.projectGanttSteps.workloadVisualization
   support.documentation.projectGanttSteps.workloadVisualizationDescription
3. support.documentation.projectGanttSteps.reorganizeTasks
   support.documentation.projectGanttSteps.reorganizeTasksDescription
4. support.documentation.projectGanttSteps.workloadCalculation
   support.documentation.projectGanttSteps.workloadCalculationDescription

support.documentation.projectGanttSteps.globalViewDescription

support.documentation.projectFilesSteps.addFilesLevels

1. support.documentation.projectFilesSteps.addFileToProject
   support.documentation.projectFilesSteps.addFileToProjectDescription
2. support.documentation.projectFilesSteps.addFileToCategory
   support.documentation.projectFilesSteps.addFileToCategoryDescription
3. support.documentation.projectFilesSteps.addFileToTask
   support.documentation.projectFilesSteps.addFileToTaskDescription

1. support.documentation.projectSharingSteps.accessSharingOption
   support.documentation.projectSharingSteps.accessSharingOptionDescription
2. support.documentation.projectSharingSteps.createSharingLink
   support.documentation.projectSharingSteps.createSharingLinkDescription
3. support.documentation.projectSharingSteps.generalSharingOptions
   support.documentation.projectSharingSteps.generalSharingOptionsDescription
4. support.documentation.projectSharingSteps.selectCategoriesToInclude
   support.documentation.projectSharingSteps.selectCategoriesToIncludeDescription
5. support.documentation.projectSharingSteps.filterTasksToDisplay
   support.documentation.projectSharingSteps.filterTasksToDisplayDescription
6. support.documentation.projectSharingSteps.customizeVisibleColumns
   support.documentation.projectSharingSteps.customizeVisibleColumnsDescription
7. support.documentation.projectSharingSteps.shareSessionsAndComments
   support.documentation.projectSharingSteps.shareSessionsAndCommentsDescription
8. support.documentation.projectSharingSteps.configureRecipientsAndDuration
   support.documentation.projectSharingSteps.configureRecipientsAndDurationDescription
9. support.documentation.projectSharingSteps.manageExistingSharingLinks
   support.documentation.projectSharingSteps.manageExistingSharingLinksDescription
10. support.documentation.projectSharingSteps.verifySharingOutput
    support.documentation.projectSharingSteps.verifySharingOutputDescription

1. support.documentation.textEditorSteps.createTextFile
   support.documentation.textEditorSteps.createTextFileDescription
2. support.documentation.textEditorSteps.blockFunctionality
   support.documentation.textEditorSteps.blockFunctionalityDescription
3. support.documentation.textEditorSteps.optionsAndFeatures
   support.documentation.textEditorSteps.optionsAndFeaturesDescription
4. support.documentation.textEditorSteps.closeAndReopenEditor
   support.documentation.textEditorSteps.closeAndReopenEditorDescription
5. support.documentation.textEditorSteps.integratedEditor
   support.documentation.textEditorSteps.integratedEditorDescription

1. support.documentation.diagramEditorSteps.createDiagramFile
   support.documentation.diagramEditorSteps.createDiagramFileDescription
2. support.documentation.diagramEditorSteps.useDiagramEditor
   support.documentation.diagramEditorSteps.useDiagramEditorDescription
3. support.documentation.diagramEditorSteps.addAdvancedElements
   support.documentation.diagramEditorSteps.addAdvancedElementsDescription
4. support.documentation.diagramEditorSteps.highlightPreferredPath
   support.documentation.diagramEditorSteps.highlightPreferredPathDescription
5. support.documentation.diagramEditorSteps.classicEditorFeatures
   support.documentation.diagramEditorSteps.classicEditorFeaturesDescription
6. support.documentation.diagramEditorSteps.closeAndReopenEditor
   support.documentation.diagramEditorSteps.closeAndReopenEditorDescription

1. support.documentation.ticketManagementUserSteps.accessSupportPage
   support.documentation.ticketManagementUserSteps.accessSupportPageDescription
2. support.documentation.ticketManagementUserSteps.createNewTicket
   support.documentation.ticketManagementUserSteps.createNewTicketDescription
3. support.documentation.ticketManagementUserSteps.followUpAndProcessing
   support.documentation.ticketManagementUserSteps.followUpAndProcessingDescription
4. support.documentation.ticketManagementUserSteps.exchangeWithSupport
   support.documentation.ticketManagementUserSteps.exchangeWithSupportDescription