SquareProject Terms of Use

General Terms of Use

Last update : 26/10/2025

General Terms of Use

Chapter 1 — Preamble and Contractual Documents

Article 1 — Preamble

These General Terms of Use (hereinafter the 'GTU') are intended to define the conditions of access and use of the SquareProject platform (hereinafter the 'Platform'), published by INFRA NFC, a Simplified Joint Stock Company (SAS) with a capital of €2,510, registered with the Belfort Trade and Companies Register under number 901205658, whose registered office is located at 1 Rue du Docteur Frery – 90000 Belfort (hereinafter 'INFRA NFC' or 'the Publisher').

Any use of the Platform implies full and complete acceptance by the User of these GTU, without restriction or reservation.

Article 2 — Applicable Contractual Documents

The contractual relationships between INFRA NFC and any User of the Platform are governed by the following set of documents, presented in hierarchical order of priority:

  1. These General Terms of Use (GTU);
  2. The General Terms of Sale (GTS) of INFRA NFC;
  3. The Specific Hosting Terms of the Platform;
  4. The Order, Subscription or Acceptance of terms by the Client via the Platform.

In case of contradiction between several documents, the document of higher rank shall prevail.

Article 3 — Acceptance of General Terms of Use

Acceptance of these GTU is materialized:

  • When creating a User Account on the Platform;
  • And/or during any effective use of SquareProject services.

This acceptance entails recognition by the User:

  • Of having read and understood these GTU;
  • Of having the legal capacity to accept them;
  • Of accepting all the rules defined herein.

INFRA NFC reserves the right to modify these GTU at any time. Any modification will be notified to the User by any appropriate means (notification, email, online posting). Continued use of the Platform after notification constitutes acceptance of the modified GTU.

Chapter 2 — Presentation and Operation of SquareProject

Article 4 — General Presentation of SquareProject

SquareProject is a SaaS platform for collaborative project management, allowing its users to organize, plan and track their professional or associative activities within shared work environments (hereinafter 'Environments').

The Platform notably allows:

  • Project, task and todo list management;
  • Creation and use of personalized templates;
  • Collaborative team and Environment management;
  • Integration of advanced tools (Gantt, files, documents, diagrams, timers, financial data, etc.).

SquareProject is a fully online service, operating in SaaS mode (Software as a Service), accessible via an internet browser and requiring prior creation of a User Account.

Article 5 — Account Types

Access to and use of SquareProject are organized around three types of accounts:

5.1. Client Account

Individual named account allowing any natural person to access SquareProject services. This account is essential to use the Platform.

5.2. Company Account

Account intended for legal entities (companies, corporations) allowing notably:

  • Centralized purchase of access Licenses;
  • Management of Licenses allocated to their collaborators (Client accounts);
  • Monthly consolidated billing.

5.3. Association Account

Account reserved for non-profit associations, which may benefit — after validation by INFRA NFC — from a Non Profit License giving free and unlimited functional access to all Platform services.

Article 6 — License and Environment Management

6.1. General License Operation

Use of work Environments is conditional on License subscription by the Client or the Company on which they depend.

  • One (1) License allows access to three (3) work Environments: one main environment included and two (2) free environments.
  • Beyond that, each additional Environment requires the acquisition of an additional License.

Licenses are personal, associated with a Client Account, and cannot be shared or transferred to a third party without INFRA NFC's agreement.

The Client can adjust their subscription and the number of subscribed Licenses at any time via their Account.

6.2. Environment Operation

An Environment is a shared collaborative space within which several Clients can be invited, each with personalized access rights.

Specific rules:

  • An Environment must always have at least one Administrator.
  • An Administrator cannot leave an Environment without having designated another Administrator.
  • Access rights of invited Clients are defined by Environment Administrators.

6.3. Non Profit Licenses

Associations validated by INFRA NFC automatically benefit from a Non Profit License allowing unlimited access to Platform functionalities.

This License is allocated to all Client Accounts with an email address linked to the association's validated domain name.

Chapter 3 — Platform Access and Use

Article 7 — User Account Creation and Management

7.1. Registration Conditions

Access to SquareProject services requires prior creation of a personal User Account.

The User must provide accurate, complete and up-to-date information, notably:

  • A valid email address (which will serve as login identifier);
  • The requested personal or professional information.

The User is solely responsible for maintaining the confidentiality of their identifier and password.

Any use of the Platform using the User's identifiers will be deemed to have been carried out by themselves.

7.2. Information Updates

The User undertakes to update their personal information in their Account without delay to ensure its accuracy throughout the duration of Platform use.

Article 8 — General User Obligations

Each User undertakes to:

  • Respect these GTU and current legislation;
  • Not infringe on third-party rights;
  • Not disseminate illegal, offensive content or content that undermines public order;
  • Use the Platform only within the framework of their legitimate personal or professional needs.

Article 9 — SquareProject API Use

SquareProject provides access to its API allowing interaction with Platform data and functionalities.

API use is subject to the following rules:

  • Consultation of API consumption from the User Account;
  • Prohibition of making abusive calls or calls likely to compromise Platform stability;
  • INFRA NFC reserves the right to limit, suspend or block API access in case of abnormal or suspicious use.

Examples of prohibited behaviors:

  • Too frequent calls without caching;
  • Attempts to exploit API vulnerabilities;
  • Use of excessive or unintended data structures.

Article 10 — Notifications

By default, all internal notifications (bell) and external notifications (email) are activated for each User.

The User can at any time customize or disable all or part of notifications from their personal space.

Chapter 4 — Intellectual Property

Article 11 — INFRA NFC's Intellectual Property Rights

All constitutive elements of the SquareProject Platform, and notably but not limited to:

  • The general structure of the Platform,
  • The graphical interfaces,
  • The software functionalities,
  • The databases,
  • The editorial content, texts, images, logos, graphics,
  • The technical architecture and source code,

are the exclusive property of INFRA NFC or are subject to legally acquired exploitation rights.

These elements are protected by the provisions of the French Intellectual Property Code and applicable international treaties.

Article 12 — License of Use Granted to Users

INFRA NFC grants Users a personal, non-exclusive, non-transferable and non-assignable right of access and use of the Platform, within the strict limits defined by these GTU.

This right of use is limited to the duration of the User Account's existence and to the User's internal professional or associative needs.

Any other use is expressly prohibited, notably:

  • Unauthorized reproduction, representation or public distribution;
  • Substantial extraction or reuse of databases;
  • Reverse engineering, decompilation or attempt to access source code;
  • Resale or sub-licensing of SquareProject services.

Article 13 — Content Generated or Stored by Users

Content created, imported, or stored by Users within the Platform (projects, documents, files, diagrams, todo lists, financial data, etc.) remains the exclusive property of the User.

The User guarantees to INFRA NFC:

  • That they have all necessary rights to the content they use or share via the Platform;
  • That this content complies with current laws.

INFRA NFC declines all responsibility for content created, stored or shared by Users via SquareProject.

Chapter 5 — Personal Data and Confidentiality

Article 14 — Collected Data

As part of using the SquareProject Platform, INFRA NFC is required to collect and process personal data concerning Users, notably:

  • First and last name
  • Email address
  • Phone number (if provided)
  • Postal address (optional)
  • Billing information
  • Navigation and API consumption information
  • Content created or stored in Environments (todo, projects, documents, files, etc.)

Article 15 — Processing Purposes

Data collected by INFRA NFC is used exclusively for the following purposes:

  • Creation and management of User Accounts;
  • Provision, management and improvement of Platform services;
  • Management of subscriptions and payments;
  • Support and technical assistance;
  • Sending of information, alerts or technical and commercial notifications (configurable);
  • Management of GDPR rights exercise requests;
  • Securing access and use of the Platform.

Article 16 — Subcontractors and Data Hosting

User data is hosted and processed exclusively within the European Union.

INFRA NFC uses the following subcontractors:

Provider Purpose Location
OVH Cloud Data hosting France / Europe
Stripe Payments, subscriptions, billing Ireland / Europe
MailJet Transactional email management France / Europe

INFRA NFC guarantees that all its subcontractors comply with the requirements of the General Data Protection Regulation (GDPR).

Article 17 — User Rights

In accordance with GDPR, each User has the following rights:

  • Right of access to their data;
  • Right of rectification or update;
  • Right of opposition or deletion (within legal limits);
  • Right to data portability;
  • Right to processing limitation.

Any request must be sent to the following address: support@squareproject.fr

INFRA NFC undertakes to respond within 30 days.

Article 18 — Cookies

SquareProject uses cookies strictly necessary for the site's operation as well as audience measurement and service improvement cookies.

Details of cookies used are accessible from the Cookie Policy available on the Platform.

The User can configure their cookie preferences at any time.

Chapter 6 — Limitation of Liability

Article 19 — INFRA NFC's Means Obligation

INFRA NFC undertakes to implement all reasonable means and those conforming to the rules of the art to ensure the proper operation, availability and security of the SquareProject Platform.

However, given the technical contingencies inherent in the operation of the internet and IT infrastructures, INFRA NFC cannot guarantee uninterrupted or error-free access to the Platform.

INFRA NFC is bound by an obligation of means and not of result.

Article 20 — Liability Limits

INFRA NFC's liability cannot be engaged in case of:

  • Temporary difficulties or impossibilities of access to the Platform due to disruption of telecommunications or internet networks;
  • Indirect damages such as loss of turnover, loss of data, loss of operation, damage to image or reputation;
  • Misuse or non-compliance with these GTU by the User;
  • Unauthorized or illicit use of the Platform or its content;
  • Use of the Platform not conforming to the User's specific needs;
  • Loss or theft of the User's login credentials.

Article 21 — Force Majeure

INFRA NFC cannot be held responsible in case of non-performance or poor performance of its contractual obligations resulting from a force majeure event within the meaning of Article 1218 of the Civil Code.

The following are notably considered as force majeure events:

  • Natural disasters, fire, flood, explosion;
  • General failure of internet or telecommunications networks;
  • Massive cyberattacks not attributable to INFRA NFC;
  • Strikes or external social conflicts;
  • Decision of administrative or judicial authorities preventing the provision of services.

In case of force majeure, the execution of INFRA NFC's obligations will be suspended for the entire duration of the event.

Chapter 7 — Duration, Suspension and Termination

Article 22 — Duration of GTU Application

These General Terms of Use apply throughout the duration of the User's use of SquareProject services, that is to say from acceptance of these terms until the definitive deletion of the User Account, whatever the reason.

Article 23 — Service Access Suspension

INFRA NFC reserves the right to temporarily or permanently suspend the User's access to all or part of SquareProject services, without compensation, in the following cases:

  • In case of non-compliance with these GTU;
  • In case of abusive or illicit use of the Platform;
  • In case of behavior likely to harm the proper operation or security of services;
  • In case of persistent delay or default in payment despite reminders;
  • In case of request from administrative or judicial authorities.

Suspension may occur immediately and without notice in case of proven necessity.

Article 24 — Termination at User's Initiative

The User can at any time request the deletion of their User Account via their personal space or by written request to support@squareproject.fr

Account deletion automatically entails loss of access to all associated Environments and content, subject to legal provisions relating to data retention.

Article 25 — Termination at INFRA NFC's Initiative

INFRA NFC may proceed with User Account termination, without compensation, in the following cases:

  • Serious or repeated violation of these GTU;
  • Persistent default in payment of subscribed subscriptions;
  • Fraudulent or illicit use of the Platform;
  • Prolonged Account inactivity (duration specified in GTS or prior notification).

Termination will be notified by email to the User.

Article 26 — Effects of Termination

Account termination entails by operation of law:

  • Deletion of access to the Platform;
  • Progressive deletion of data associated with the Account, after a maximum retention period of 30 days from the date of termination, except for contrary legal obligation.

INFRA NFC reserves the possibility of retaining certain elements for evidentiary needs or to meet its legal obligations.

Chapter 8 — Applicable Law and Competent Jurisdiction

Article 27 — Applicable Law

These General Terms of Use are governed by French law.

They must be interpreted and applied in accordance with the laws and regulations in force in France.

Article 28 — Attempt at Amicable Resolution

In case of dispute relating to the interpretation, execution or validity of these GTU, the parties will endeavor to seek an amicable solution before any legal action.

This amicable approach may be carried out through written exchanges (email) or direct discussions.

Article 29 — Competent Jurisdiction

In the absence of an amicable agreement within 30 (thirty) days from notification of the dispute, the litigation will be brought before the competent courts.

By express agreement, jurisdiction is attributed to the Commercial Court of Belfort, notwithstanding plurality of defendants or third-party proceedings.

General Terms of Sale

Last update : 26/10/2025

General Terms of Sale

Chapter 1 — Preamble and Contractual Documents

Article 1 — Preamble

These General Terms of Sale (hereinafter the 'GTS') are intended to define the contractual conditions applicable to any subscription, order, use and billing of paid services offered by INFRA NFC (hereinafter 'INFRA NFC' or 'the Publisher'), within the framework of the SquareProject platform (hereinafter the 'Platform').

SquareProject is an online service (SaaS) enabling collaborative project management, team organization and data sharing within work environments accessible via a subscription and licensing system.

The GTS apply to all Clients who have subscribed to a paid offer on the Platform.

Article 2 — Applicable Contractual Documents

The contractual relations between INFRA NFC and the Client are governed by the following documents, listed in order of priority:

  1. The General Terms of Use (GTU) of the Platform;
  2. These General Terms of Sale (GTS);
  3. The Specific Hosting Terms;
  4. The Order, Subscription or Acceptance of terms by the Client via the Platform.

In case of contradiction between documents, the higher-ranking document prevails.

Article 3 — Acceptance of GTS

Any subscription or order made on the Platform entails unreserved acceptance of these GTS by the Client, which prevail over any other document or condition not expressly accepted by INFRA NFC.

Acceptance of the GTS is formalized:

  • When validating the order or subscription on the Platform;
  • Or when effectively using the paid services.

INFRA NFC reserves the right to modify these GTS at any time. The new GTS will apply to orders and subscriptions taken out after their publication.

Chapter 2 — Description of Services and Licenses

Article 4 — Description of Services Offered

SquareProject is an online SaaS (Software as a Service) platform, enabling Clients to:

  • Create and manage collaborative projects;
  • Organize tasks, schedules, teams and documents;
  • Share and store information within work Environments.

Access to SquareProject features is conditional on:

  • Creating a User Account (free);
  • Then subscribing to a paid Subscription allowing the allocation of Licenses giving access to work Environments.

Article 5 — License Operation

5.1. Definition of a License

A License is an individual access right allowing a User (Client) to access one or more work Environments on the Platform.

5.2. License Usage Rules

  • A License allows access to three (3) work Environments: one main Environment included and two (2) offered Environments.
  • Beyond these 3 Environments, each additional Environment requires the purchase of an additional License.
  • Licenses are personal, associated with a given User Account.
  • Licenses cannot be shared, assigned, or transferred to a third party without prior agreement from INFRA NFC.
  • The Client can freely adjust the number of subscribed Licenses from their personal space.

5.3. Non-Profit Licenses (Associations)

Certain non-profit associations may, after validation by INFRA NFC, benefit from a Non-Profit License allowing:

  • Unlimited access to all SquareProject features;
  • Unlimited storage space;
  • Priority support;
  • Automatic updates.

This Non-Profit License is applicable to all User Accounts whose email address corresponds to the domain name validated by INFRA NFC.

The allocation of a Non-Profit License remains subject to the exclusive assessment of INFRA NFC, after analysis of a request form completed by the Association.

5.4. Business Licenses

A Business Account allows the purchase and redistribution of Licenses to its collaborators (Client accounts), facilitating:

  • Centralized License management;
  • Consolidated monthly billing.

Business Licenses are assigned nominally to designated Client Accounts.

Chapter 3 — Order, subscription and activation

Article 6 — Subscription Terms

6.1. Prior Account Creation

Any subscription to a subscription and any order for Licenses requires the prior creation of a User Account on the SquareProject Platform.

The Client is solely responsible for the accuracy of the information provided when creating their Account.

6.2. Subscription Process

The subscription and License order are carried out directly online from the Client's personal space, according to the following steps:

  1. Selection of the offer or number of desired Licenses;
  2. Acceptance of these GTS;
  3. Order validation;
  4. Online payment via STRIPE provider;
  5. Immediate activation of Licenses after payment confirmation.

The Client receives a confirmation email summarizing the details of their order.

Article 7 — Free Trial

SquareProject offers a 14-day free trial allowing the Client to discover the Platform's features.

At the end of this trial period:

  • The Client must subscribe to a paid Subscription to maintain access to their Environments and data;
  • Otherwise, access will be automatically suspended, then associated data may be deleted after a reasonable delay.

INFRA NFC reserves the right to limit or remove access to certain features during the trial period.

Article 8 — License Activation and Availability

Once payment is validated, subscribed Licenses are activated immediately and allow the Client to:

  • Create or join work Environments;
  • Invite Users;
  • Use all features provided by their offer.

The Client can consult the details of their active Licenses from their Account at any time.

Chapter 4 — Pricing and Payment Terms

Article 9 — Applicable Rates

The rates for subscriptions and Licenses offered by SquareProject are indicated in euros (€), excluding tax (HT), and are permanently available on the Platform.

These rates are firm and non-revisable during the validity period indicated at the time of subscription.

Rates may be revised at any time by INFRA NFC. Any rate modification will only apply to new subscriptions or the next renewal of the current subscription, after prior information to the Client.

Article 10 — Payment Terms

Payment of subscriptions and Licenses is made exclusively online via the Stripe provider.

Accepted payment methods are those offered by Stripe at the time of order (credit card, SEPA direct debit, etc.).

The Client expressly accepts that billing and payments are entirely managed by Stripe.

Invoice generation is automated and accessible from the Client space.

Article 11 — Billing

11.1. Individual Clients and Associations

Billing is monthly and covers:

  • The number of subscribed Licenses;
  • Any additional Licenses added during the month (pro rata).

Invoices are available for download from the User Account.

11.2. Business Accounts

Business Accounts benefit from unified billing consolidating all Licenses allocated to their collaborators (Clients).

Article 12 — Late or Default Payment

In case of total or partial default of payment of an invoice at maturity:

  • INFRA NFC may suspend access to subscribed Licenses, after a reminder that has remained without effect;
  • Late payment penalties may be applied, calculated at the legal rate in force, without prejudice to all other recovery costs.

In the absence of regularization within 15 days after formal notice, INFRA NFC reserves the right to terminate the Client's subscription, without prejudice to the remaining amounts due.

Chapter 5 — Duration, renewal and termination

Article 13 — Subscription Duration

Unless otherwise specified, SquareProject subscriptions are concluded:

  • For a monthly duration;
  • Without duration commitment (monthly tacit renewal subscription);
  • Payable in advance at each due date.

The subscription is automatically renewed each month on the anniversary date of the subscription, unless prior termination.

Article 14 — Termination at Client's Initiative

The Client may terminate their subscription at any time from their User Account, subject to respecting the following conditions:

  • Termination takes effect at the end of the current monthly period;
  • No proration or partial refund will be made for a month already started.

Access to the Platform and subscribed Licenses will remain active until the end of the billed period.

Article 15 — Termination at INFRA NFC's Initiative

INFRA NFC reserves the right to terminate a subscription, without compensation, in the following cases:

  • Persistent payment default after reminder and formal notice;
  • Serious or repeated violation of these GTS or GTU;
  • Fraudulent, illegal or abusive use of Platform services.

In all cases, INFRA NFC will inform the Client in writing (email) of the termination.

Article 16 — Consequences of Termination

In case of termination, for whatever reason:

  • Access to Licenses and Environments will be removed at the end of the current period;
  • Client data will be retained for a maximum period of 30 calendar days after the termination date;
  • After this period, data will be permanently deleted, unless legal obligations to the contrary.

INFRA NFC cannot be held responsible for the loss of data not exported by the Client before the effective termination.

Chapter 6 — Obligations and responsibilities

Article 17 — INFRA NFC's Obligations

INFRA NFC undertakes to:

  • Provide the Client with access to the SquareProject Platform in accordance with its description;
  • Implement all reasonable means to ensure the availability and security of services;
  • Inform the Client of any major evolution impacting their subscription or Licenses.

INFRA NFC is bound by an obligation of means and not of result.

Article 18 — Client Obligations

The Client undertakes to:

  • Respect all provisions of these GTS and the Platform's GTU;
  • Keep their personal and billing information up to date;
  • Pay the amounts due within the required timeframes;
  • Use the Platform in compliance with applicable legislation.

The Client is solely responsible for:

  • The choice and adequacy of the subscribed offer to their needs;
  • The use they make of the Platform;
  • The content they create or host within SquareProject.

Article 19 — INFRA NFC's Responsibilities

INFRA NFC cannot be held responsible for:

  • Service interruptions or alterations resulting from external factors (internet network, third parties, etc.);
  • Data loss due to the Client's failure to perform their own backups/exports;
  • Indirect damages suffered by the Client (loss of turnover, data loss, loss of profit, commercial prejudice, etc.).

In all cases, INFRA NFC's responsibility, in case of proven direct damage, is strictly limited to the total amount of sums received by INFRA NFC under the Client's subscriptions over the 12 months preceding the damage-generating fact.

Chapter 7 — Final provisions

Article 20 — Force majeure

INFRA NFC cannot be held responsible in case of non-performance or poor performance of its contractual obligations resulting from a force majeure event within the meaning of Article 1218 of the Civil Code.

The following are notably considered as force majeure events (non-exhaustive list):

  • Natural disasters;
  • Fires, floods, storms;
  • External computer attacks (cyberattacks);
  • General failure of Internet networks or telecommunications;
  • Administrative or judicial decisions imposing service interruption.

The occurrence of a force majeure event suspends the execution of INFRA NFC's obligations during the duration of the event.

Article 21 — Subcontracting

INFRA NFC is authorized to freely use providers and subcontractors for the execution of all or part of the offered services (notably OVH for hosting and Stripe for payments).

INFRA NFC undertakes to ensure that its subcontractors respect applicable legal obligations, particularly regarding personal data protection.

Article 22 — Non-waiver

The fact that INFRA NFC does not avail itself at a given time of any of the clauses of these GTS cannot be interpreted as a waiver to avail itself later of these same clauses.

Article 23 — Applicable law

These GTS are governed and interpreted in accordance with French law.

Article 24 — Competent jurisdiction

In case of dispute relating to the interpretation or execution of these GTS, and in the absence of amicable resolution, exclusive jurisdiction is attributed to the Commercial Court of Belfort, notwithstanding plurality of defendants or third-party proceedings.

Specific Hosting Terms

Last update : 26/10/2025

Specific Hosting Terms

Chapter 1 — Preamble and Contractual Documents

Article 1 — Preamble and Contractual Documents

These Specific Hosting Terms (hereinafter the 'Specific Terms') are intended to define the technical, contractual and legal conditions relating to hosting services provided by INFRA NFC within the framework of the use of its SaaS project and task management platform (hereinafter the 'Platform').

They form an integral part of the existing contractual relations between INFRA NFC and its clients (hereinafter the 'Clients').

Applicable Contractual Documents

The relations between INFRA NFC and the Client are governed by the following set of contractual documents, presented in order of priority in case of contradiction or difference of interpretation:

  1. The General Terms of Use (GTU) of the Platform
  2. The General Terms of Sale (GTS) of INFRA NFC
  3. These Specific Hosting Terms
  4. The Order, Subscription or Acceptance of terms by the Client via the Platform.

In case of contradiction between the different documents, the higher-ranking document will prevail over the lower-ranking document.

Acceptance of Specific Terms

Any use of hosting services provided by INFRA NFC implies full and complete acceptance by the Client of these Specific Terms, without restriction or reservation.

Chapter 2 — Description of Hosting Services

Article 2 – Object

These Specific Hosting Terms are intended to define the technical and legal conditions governing hosting services provided by INFRA NFC for the benefit of the Client within the framework of the use of the SaaS Platform.

2.1. Services provided by INFRA NFC

Within the framework of the subscription taken out by the Client, INFRA NFC ensures the hosting of data and work environments of the Client, under the following conditions:

  • Hosting of Platform data in data centers located in France or Europe, operated by OVH Cloud.
  • Provision of a shared and secure infrastructure allowing 24/7 access to the Platform.
  • Performance of regular internal backups (technical backups), solely for the purposes of service continuity and maintenance.
  • Infrastructure monitoring and intervention in case of technical incident affecting the global availability of services.

2.2. Important clarifications

The hosting offered by INFRA NFC does not constitute a custom or dedicated hosting service.

Consequently:

  • The Client does not have access to the physical or virtual servers used by INFRA NFC.
  • The Client does not have the possibility to freely choose the location or precise technical characteristics of the hosting.
  • The backups performed by INFRA NFC have the sole purpose of ensuring technical continuity of services, and cannot in any case substitute for the Client's own backups (data exports, downloads, etc.).

2.3. Infrastructure provider

The hosting of Platform services is subcontracted to OVH Cloud, a simplified joint-stock company with a capital of €10,174,560, registered with the RCS of Lille under number 424 761 419, whose registered office is located at 2 rue Kellermann – 59100 Roubaix – France.

The Client expressly acknowledges and accepts that the data they record via the Platform are hosted on OVH infrastructure, under the technical and operational responsibility of INFRA NFC.

2.4. Service exclusions

The hosting services provided by INFRA NFC do not include:

  • Specific administration of Client data or environments;
  • Personalized backup or restoration of data at Client's request;
  • A personalized business continuity plan (BCP);
  • A contractual availability guarantee superior to that provided for in the following article.

Article 3 – Service access, use and availability conditions

3.1. Service access

Access to Platform hosting services is open to the Client from the creation and activation of their User Account, subject to:

  • Having correctly subscribed to a valid subscription;
  • Having provided the exact required information;
  • Respecting these Specific Terms and the General Terms of Use (GTU).

Access to the service is via an internet connection, under the sole responsibility of the Client.

3.2. Service availability

INFRA NFC implements all reasonable means to ensure continuous availability of hosting services and the Platform.

However, INFRA NFC cannot guarantee uninterrupted service availability, this depending notably on:

  • Technical constraints related to OVH hosting infrastructure;
  • Planned or corrective maintenance operations;
  • External events, independent of its will (force majeure, cyberattack, etc.).

As an indication, INFRA NFC strives to ensure an annual availability rate greater than or equal to 99.5%.

3.3. Maintenance and planned interruptions

INFRA NFC reserves the right to temporarily interrupt access to all or part of the Platform, notably to perform maintenance operations, updates, or improvement work. Where possible, INFRA NFC will inform the Client in advance of any planned interruption.

3.4. Access suspension

INFRA NFC reserves the right to suspend the Client's access to hosting services, without compensation, in case of:

  • Major technical incident requiring urgent intervention;
  • Use of services contrary to these conditions or applicable laws;
  • Delay or default in payment of amounts due by the Client;
  • Proven threat or attempt to compromise the security or integrity of the infrastructure.

In all cases, INFRA NFC will endeavor to inform the Client as soon as possible of the reasons and estimated duration of the suspension.

Article 4 – Data security and backups

4.1. General security measures

INFRA NFC implements, within the framework of an obligation of means, technical and organizational measures intended to ensure the security of the Platform hosting infrastructure, and notably:

  • Securing physical and logical access to OVH infrastructures;
  • Continuous monitoring of servers;
  • Protection against known external intrusions and attacks;
  • Regular updating of operating systems and software components used.

4.2. Client responsibility

The Client remains solely responsible for:

  • The conservation and confidentiality of their access credentials;
  • The data they integrate, store or process within the Platform;
  • Performing, at their convenience, their own exports or personal backups via tools provided by INFRA NFC.

The Client undertakes to use the services in compliance with applicable laws and regulations, and not to host or transfer illicit or contentious content via the Platform.

4.3. Technical backups performed by INFRA NFC

INFRA NFC performs, as a preventive measure, regular technical backups of data hosted on the Platform, intended to ensure service continuity in case of major technical incident.

To this end:

  • Backups are performed automatically and periodically;
  • Their frequency is generally daily;
  • Their retention period is 7 rolling days;
  • These backups have strictly internal use and are not intended for individual client use.

INFRA NFC cannot be held responsible for data loss resulting from:

  • A failure of the Client's equipment;
  • An incorrect action or manipulation error by the Client;
  • An external incident independent of its will.

4.4. Limitation of backup services

Except for subscription to a specific complementary service (on quote), INFRA NFC does not provide:

  • Data restoration at Client's request;
  • Provision of individual backup copies;
  • A personalized business continuity plan (BCP).

Chapter 3 — Obligations and Usage Limitations

Article 5 – Usage limitations and prohibitions

5.1. Compliant service usage

The Client undertakes to use the hosting services and Platform provided by INFRA NFC in compliance with:

  • Applicable laws and regulations;
  • These Specific Terms;
  • Applicable General Terms of Use (GTU).

The Client undertakes to use the services exclusively within the framework of their legitimate professional or personal needs, and not to infringe on third-party rights.

5.2. Specific prohibitions

The following uses are strictly prohibited, without this list being exhaustive:

  • Storing, disseminating or transmitting content contrary to public order, good morals, or legal and regulatory provisions;
  • Using services for any fraudulent, illegal activity, or infringing on third-party intellectual property rights;
  • Storing or transmitting violent, discriminatory, defamatory, insulting, obscene or pornographic content;
  • Sending unsolicited emails (spamming);
  • Using hosting resources to perform attacks (DDoS, brute force, network scanning…) or any intrusion attempt;
  • Using shared Platform resources in an abusive or unreasonable manner, to the detriment of other users.

5.3. Technical resource limitation

INFRA NFC reserves the right to technically limit:

  • The storage capacity of environments;
  • Network traffic generated by the Client;
  • Excessive consumption of processor or memory resources.

These limitations are put in place to ensure the stability and security of all shared services.

5.4. Sanctions in case of non-compliance

In case of non-compliance with these prohibitions, INFRA NFC may, without notice and without compensation:

  • Suspend or temporarily restrict access to services;
  • Delete or block access to any illicit content;
  • Terminate the Client's subscription contract by operation of law;
  • Engage any necessary legal action to defend its rights.

INFRA NFC also reserves the right to transmit to competent authorities any useful information concerning the Client's illicit activities.

Article 6 – Service suspension, interruption or termination

6.1. Temporary service suspension

INFRA NFC reserves the right to suspend, temporarily and without notice, all or part of access to hosting services and the Platform in the following cases:

  • Technical or operational necessity (urgent maintenance, security, critical update);
  • Major security incident or proven threat impacting infrastructure or data;
  • Abusive or non-compliant use of services by the Client;
  • Delay or default in payment of an overdue invoice, after reminder that has remained without effect;
  • Request from competent administrative or judicial authorities.

Where possible, INFRA NFC will inform the Client in advance of the envisaged suspension, except in case of particular urgency.

6.2. Definitive service interruption

INFRA NFC may proceed to the definitive interruption of the Client's access to hosting services and deletion of associated data in case of:

  • Termination of the subscription contract by the Client;
  • Termination for serious or repeated breach of these Specific Terms;
  • Court decision or definitive administrative injunction.

6.3. Consequences of suspension or termination

In case of suspension or termination of services:

  • The Client's data will remain retained for a maximum period of 30 calendar days from the effective date of termination or suspension, unless contrary request from competent authorities or major security incident.
  • After this period, the Client's data will be permanently deleted, without possibility of recovery.
  • The Client remains liable for all amounts due until the effective date of termination or suspension.

Chapter 4 — Duration, Pricing and Responsibilities

Article 7 – Duration and pricing of hosting services

7.1. Service duration

The hosting services provided by INFRA NFC are inseparable from the subscription taken out by the Client for the use of the Platform.

Consequently:

  • Hosting is provided for the entire duration of validity of the Client's subscription;
  • Termination or suspension of the subscription automatically entails the end of associated hosting services.

Unless otherwise stipulated in the General Terms of Sale (GTS), subscriptions are concluded for a monthly duration, tacitly renewable.

7.2. Pricing of hosting services

Hosting services are included in the price of the monthly subscription taken out by the Client, as defined in the applicable GTS.

No separate or additional billing will be applied for standard hosting services.

Any specific service, outside subscription (example: data recovery, personalized export, specific BCP, exceptional resource increase, migration, etc.) may be subject to prior quote and additional billing.

7.3. Price revision

INFRA NFC reserves the right to evolve the prices of its subscriptions, and therefore indirectly of hosting services, under the conditions provided for by the GTS.

The Client will be informed of any rate modification with reasonable notice allowing them, if necessary, to terminate their subscription.

Article 8 – Responsibilities and limitations

8.1. Obligation of means

INFRA NFC is bound, within the framework of these Specific Terms, by an obligation of means regarding the provision of hosting services.

To this end, INFRA NFC undertakes to implement reasonable and appropriate human, technical and organizational means to ensure:

  • Platform availability;
  • Hosting infrastructure security;
  • Technical backup of data.

However, INFRA NFC cannot guarantee absolute availability or security of services.

8.2. Responsibility limitations

INFRA NFC cannot be held responsible, notably:

  • In case of service interruption or alteration resulting from external factors (internet network, third parties, etc.);
  • For data loss due to the Client's failure to perform their own backups/exports;
  • In case of temporary or definitive service unavailability due to a force majeure event, as defined in the following article;
  • In case of external computer attack having escaped the protection measures reasonably implemented by INFRA NFC.

INFRA NFC cannot in any case be held responsible for indirect damages suffered by the Client, such as:

  • Loss of turnover or profits;
  • Loss of data not backed up by the Client;
  • Damage to image or reputation;
  • Commercial or economic prejudice.

8.3. Client responsibility

The Client acknowledges that they are solely responsible for:

  • The content of data they store or process via the Platform;
  • The use they make of services;
  • Backing up their own data, beyond technical backups performed by INFRA NFC.

The Client undertakes to respect commonly accepted good practices in terms of computer security and to actively cooperate with INFRA NFC in case of security incident.

Article 9 – Force majeure

9.1. Definition

In accordance with the provisions of Article 1218 of the Civil Code, a force majeure event is constituted by any external, unforeseeable, irresistible event independent of the parties' will, making impossible the execution of all or part of contractual obligations.

The following are notably considered as force majeure events, without this list being limiting:

  • Natural disasters (floods, fires, storms, earthquakes, etc.);
  • Epidemics or pandemics;
  • Acts of terrorism or war;
  • Strikes, lock-outs or social conflicts affecting third parties or INFRA NFC's providers;
  • Failures of communication, electricity or telecommunications networks over which INFRA NFC has no control;
  • Mass computer attacks or malicious acts escaping reasonably implemented protection means.

9.2. Force majeure effects

In case of occurrence of a force majeure event, INFRA NFC's affected obligations will be suspended for the entire duration of the force majeure event.

If the force majeure event extends beyond a period of 30 consecutive calendar days, each party may terminate the subscription contract by operation of law, without compensation on either side, by written notification addressed to the other party.

Chapter 5 — Miscellaneous provisions

Article 10 – Subcontracting

10.1. Principle

The Client expressly accepts that INFRA NFC may use subcontractors for the execution of all or part of hosting services and technical maintenance of the Platform.

These subcontractors intervene notably for the provision of:

  • Technical infrastructures (servers, networks, storage);
  • Maintenance, monitoring, and technical intervention services;
  • Computer security services.

10.2. Main subcontractor: OVH Cloud

To date, hosting services used for the Platform are mainly provided by OVH Cloud, a simplified joint-stock company, registered with the RCS of Lille under number 424 761 419, whose registered office is located at 2 rue Kellermann – 59100 Roubaix – France. The Client acknowledges having been informed of this subcontracting and expressly accepts it.

10.3. INFRA NFC commitments

INFRA NFC undertakes to ensure that any subcontractor it may use respects contractual obligations equivalent to those appearing in these Specific Terms, particularly in terms of:

  • Data confidentiality;
  • Infrastructure security;
  • Respect for applicable regulations, and notably the General Data Protection Regulation (GDPR).

10.4. Subcontractor evolution

INFRA NFC reserves the right to modify or evolve the list of its technical subcontractors, subject to informing the Client by any appropriate means.

In case of substantial modification directly impacting the Client's data or hosting, the latter may, within 30 days from notification, terminate their subscription without penalty.

Article 11 – Commercial references

11.1. Client authorization

Unless express opposition from the Client notified in writing to INFRA NFC, the latter is authorized to mention the Client's name, corporate name and/or logo:

  • On its commercial materials (website, brochures, presentations, commercial proposals);
  • During its external or internal communications (social networks, case studies, press releases);
  • In the list of its client references, for information or commercial enhancement purposes.

11.2. Modalities

This authorization is valid for the entire duration of the contractual relationship between INFRA NFC and the Client, as well as after its end for a maximum period of 3 years.

The use of these elements will be done in respect of the Client's image, brands and graphic codes.

In case of written request from the Client, INFRA NFC undertakes to cease any use of these elements within a reasonable time.

Article 12 – Confidentiality

12.1. Reciprocal commitments

Each party undertakes to strictly maintain the confidentiality of all information of any nature whatsoever (technical, commercial, financial, legal, strategic or other) communicated by the other party or of which it would have become aware in the framework of the execution of these Specific Terms.

This includes notably, without this list being limiting:

  • Information relating to infrastructures, technologies, software solutions used or developed;
  • Technical or commercial data concerning clients, partners or providers;
  • Contractual documents, quotes, proposals, studies, reports or exchanges.

12.2. Party obligations

Each party undertakes to:

  • Not disclose, directly or indirectly, confidential information to third parties without prior written authorization from the other party;
  • Implement reasonable protection measures to avoid any unauthorized disclosure;
  • Limit access to confidential information only to persons who need to know in the framework of contract execution.

12.3. Exceptions

The following are not considered confidential:

  • Information that has fallen into the public domain other than by violation of these obligations;
  • Information legally obtained from an independent third party;
  • Information whose disclosure is required by law or by a competent administrative or judicial authority.

12.4. Confidentiality obligation duration

The confidentiality obligation will survive the end of the contract, for a period of 5 (five) years from the cessation of the contractual relationship, whatever the cause.

Article 13 – Applicable law and competent jurisdiction

13.1. Applicable law

These Specific Hosting Terms are governed by French law.

They must be interpreted and executed in accordance with French legislation and regulations in force.

13.2. Amicable resolution attempt

In case of dispute or litigation relating to the interpretation, execution or validity of these terms, the parties undertake to attempt to resolve their dispute amicably, before engaging any judicial procedure.

This amicable resolution attempt will take the form of written exchanges between the parties and, if necessary, a physical or remote meeting.

13.3. Jurisdiction attribution

In the absence of amicable resolution within a reasonable period of 30 (thirty) days from notification of the dispute, any litigation relating to these terms will be submitted to the exclusive jurisdiction of the Commercial Court of Belfort, notwithstanding plurality of defendants or third-party proceedings.